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During a quick, confidential call, our admissions team will gather your basic information and explain the next steps, which typically include requesting blood work, verifying insurance coverage, and scheduling an intake assessment.

Start by giving us a call at 888.228.1253 or fill out our form here, we will respond quickly.

Our admissions team will walk you through every step of the process and will try to make it as easy as possible while ensuring we collect the information we need. Anything that requires your signature or feedback will be available for electronic signing in a patient portal. This may include releases of information for providers and family members, and financial forms once admission is scheduled.

We strongly recommend that you get your labs drawn 48-24 hours before your evaluation through Quest Diagnostics, your primary care physician, or a hospital. Our admissions team will send an order to your preferred provider when you schedule your evaluation. Having lab results before evaluation shortens the wait time for determining your level of care. If your primary care physician or other provider completes your labs, they can fax the results to 305-424-7448.
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Anyone seeking residential or inpatient treatment will be required to get bloodwork, weight and vitals, and other things included on the Medical Evaluation form we will provide to you and can send directly to your primary care provider.  It will expedite the process if you’re able to complete the medical requirements 24-48 hours ahead of your intake assessment. We may require less for individuals seeking PHP and IOP but cannot confirm that prior to the intake assessment.

Please be aware that the cost of your labs is not included in the Monte Nido evaluation. Depending on your insurance, the coverage of tests may vary depending on whether they are completed through your primary care physician or an independent lab. If you have questions about your coverage and potential cost, please contact your insurer and the office completing your lab work.

The intake assessment typically takes 45-60 minutes and is generally done over Zoom. We will ask for eating disorder history and current concerns, as well as supporting information to help us make a level of care recommendation. With your permission, the clinician may also contact your outpatient providers and/or family members for additional information.

Monte Nido works with many insurance companies across the country, and we work hard to advocate for coverage for all individuals seeking care. Each of our programs has different insurance contracts, so coverage and costs may vary depending on the program, insurance company and plan, and in- or out-of-network status.  We will verify your insurance benefits early in the process and inform you of coverage details and any out-of-pocket expenses.  

Based on our level of care recommendation, and after discussion with you, we will pursue insurance authorization for the agreed upon program. We will inform you of your insurance company’s authorization as soon as we receive that information. We encourage you or your loved one to contact your insurance company before the evaluation so that you’re more familiar with your policy as we review your insurance benefits together.

We provide comprehensive care options, including intensive inpatient, home-like residential living, day (PHP/IOP), and virtual care (PHP/IOP) options, to best meet your recovery needs. Learn more about our treatment levels here.

We offer virtual partial hospitalization (PHP) and intensive outpatient (IOP) virtual treatment in many states. To see if virtual care is an option in your area, please visit our locations finder.

No. Our Inpatient Eating Disorder Programs are our most intensive level of care. At this hospital level of care, our primary goal is to stabilize patients which requires continuously monitoring vital signs and nursing supervision.

At the adult Residential living level of care, clients are still medically monitored, but the focus of treatment is to gradually transfer the responsibility of recovery to the clients themselves as they directly experience and relearn healthy attitudes and behaviors with food.

At the adolescent residential living level, the program incorporates key aspects of family-based treatment that have been shown to be the most effective treatment for adolescents with eating disorders. For this reason, at this level of care, teens and families participate in a continuous program throughout their stay. The program is designed to promote the development of individual skills and family structure, provide a safe home environment, and allow for additional after-care services that continue the remaining therapeutic work.

We ask that you limit your total belongings to what will fit in one medium suitcase. Items not approved will be sent home. Please bring appropriate, comfortable clothing. Upon admission, a staff member will respectfully look through your belongings, and any items deemed inappropriate will be removed and either sent home or kept by staff. A complete list of suggested items will be provided by admissions.

Please bring your medications, health insurance and prescription card, a valid form of identification (driver’s license), contact information for your current providers, and a form of payment such as HSA or credit card for medication, copays, and additional personal items you may wish to purchase while in treatment.  

On your first day of treatment, please bring contact information for your outpatient providers and pack meals. We will provide snacks, beverages, and supplemental exchanges. A staff member will meet with you when you arrive to give you an orientation to the program and answer any questions you may have.

Depending on the level of care your family is engaged in you will pack all meals and snacks for the duration of the program day. For instance, in PHP this would be breakfast, a snack, and lunch, each day. Meals should have all food groups present, while snacks should generally include two food groups. Your clinical team will assist you with tailoring these meals to your child's needs throughout care.

Your treatment team depends on the level of care you are receiving. At the 24/7 inpatient and residential levels of care, the primary treatment team will include medical staff of psychiatrist, doctor or nurse practitioner. Additionally, the direct care team of nurses, therapists, dietitians, facility leadership, and mental health counselors work with you daily to meet your needs. At day treatment programs, your team may consist of therapists, counselors (recovery coaches), dieticians, and facility leadership.

Yes. Family work is a critical component of eating disorder treatment. We encourage all clients and families to participate in weekly family therapy regardless of age. We also offer psychoeducational webinars for families.

If you still have unanswered questions or hesitations, we’re here to help. Please contact our admissions team at 888.228.1253 or fill out the form here, and someone from our team will reach out to you soon to assist you.

Yes. You may receive mail during your stay with us.