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We provide both adult and adolescent treatment in separate and secure locations.

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During a quick, confidential call, our admissions team will gather your basic information and explain the next steps, which typically include requesting blood work, verifying insurance coverage, and scheduling an intake assessment.Start by giving us a call at 888.228.1253 or fill out our form here, we will respond quickly.

Our admissions team will walk you through each step of the process however, helpful forms to have handy include labs for your provider to order, a release of information, medical evaluation, and State of Illinois Certificate of Child Health Examination.
Anything that requires your signature or feedback will be available for electronic signing in a patient portal. This may include releases of information for providers and family members, and financial forms once admission is scheduled.

We strongly recommend that you get your labs drawn 48-24 hours before your evaluation through Quest Diagnostics, your primary care physician, or a hospital. Our admissions team will send an order to your preferred provider when you schedule your evaluation. Having lab results before evaluation shortens the wait time for determining your level of care. If your primary care physician or other provider completes your labs, they can fax the results to 305-424-7448.

Anyone seeking residential or inpatient treatment will be required to get bloodwork, weight and vitals, and other things included on the Medical Evaluation form we will provide to you and can send directly to your primary care provider.  It will expedite the process if you’re able to complete the medical requirements 24-48 hours ahead of your intake assessment. We may require less for individuals seeking PHP and IOP but cannot confirm that prior to the intake assessment.

Please be aware that the cost of your labs is not included in the Monte Nido evaluation. Depending on your insurance, the coverage of tests may vary depending on whether they are completed through your primary care physician or an independent lab. If you have questions about your coverage and potential cost, please contact your insurer and the office completing your lab work.

The intake assessment typically takes 45-60 minutes and is generally done over Zoom. We will ask for eating disorder history and current concerns, as well as supporting information to help us make a level of care recommendation. With your permission, the clinician may also contact your outpatient providers and/or family members for additional information.

Our admissions team can help you get the support you need. We're in-network with most major insurance providers and coordinate agreements with those not in-network or uninsured. See our Financial Considerations or contact our admissions team by calling 888.228.1253 or filling out our form to confirm your coverage.

Monte Nido works with many insurance companies across the country, and we work hard to advocate for coverage for all individuals seeking care. Each of our programs has different insurance contracts, so coverage and costs may vary depending on the program, insurance company and plan, and in- or out-of-network status.  We will verify your insurance benefits early in the process and inform you of coverage details and any out-of-pocket expenses.

Based on our level of care recommendation, and after discussion with you, we will pursue insurance authorization for the agreed upon program. We will inform you of your insurance company’s authorization as soon as we receive that information. We encourage you or your loved one to contact your insurance company before the evaluation so that you’re more familiar with your policy as we review your insurance benefits together.

We are in-network with most providers, and we’re here to help you find the care right for you.

View our financial considerations page for a list of providers we work with most often. Please note, this list varies by location and is subject to change. For the most up to date information please reach out to our admissions team here.

All levels of care at Monte Nido have various benefits.

Our Inpatient and Residential Living treatment programs are more structured and provide clients with 24/7 access to care. We also offer transitionary Day Support and Virtual Services to help clients progress in independence and recovery. Many clients will benefit from combining complementary treatment programs as they work toward long-term recovery. Our outcomes data indicate that individuals who step down to our day treatment programs from residential treatment show greater improvement even six months post discharge.  

During your initial evaluation, our admissions specialists can guide you to the most appropriate level of care to serve you best and facilitate your long-term recovery.

We are here to help you, no matter your diagnosis. Monte Nido treats all eating disorders and co-occurring diagnosis care.

Our inpatient level of care is for patients needing high medical oversight and who may be too medically compromised for traditional residential eating disorder treatment facilities. We provide 24/7 medical, psychiatric, clinical, and nutritional assessment, oversight, and care as well as NG tube feeding and IV hydration if needed. The goal is for the client to be medically stabilized to step down to residential treatment.

Each client’s journey to recovery is unique, and treatment duration varies. On average, we see an average length of stay of 6 weeks at each level of care.

Every recovery journey is different. The length of stay in our residential program varies based on several factors and a typical stay is around 6 weeks.

The length of your program is based on several factors, including your specific recovery needs, the severity of the eating disorder, your personalized treatment progress, and the program’s structure at the location you attend.

For some individuals, treatment might be shorter in duration, while others could extend to several months, depending on your progress and treatment goals.

IOP (Intensive Outpatient Program) and PHP (Partial Hospitalization Program) are both structured mental health treatment programs that offer more intensive care than regular outpatient therapy but differ in intensity and time commitment.

IOP typically involves 3-5 days of programming for around 3-4 hours per day while working with your outpatient providers. This allows clients to maintain their daily routines such as work or school. It focuses on providing support and strategies for managing symptoms while clients live at home.

PHP is more intensive, running from 5-6 days per week for 6 or more hours per day. It provides a higher level of care, but clients return home at the end of the day. PHP is designed for individuals who need significant support but do not require 24-hour supervision.

For Monte Nido programs, the number of days and times may differ slightly by location. For more information reach out to admissions here.

Virtual eating disorder treatment allows clients to receive the same treatment as they would receive in person but virtually via laptop, smartphone, or other in-home technology using a secure, HIPAA-compliant platform. Everyone is on the same platform to encourage sharing and participation in a secure, supportive environment.

Virtual eating disorder treatment programs, similar to our in-person day treatment programs, have been designed to help people develop or maintain their personal recovery goals. Clients in our virtual programs have a dedicated team of care professionals, which may include a dietitian, nurse practitioner, and therapist. Together, they create a personalized treatment plan and goals, which include individual meetings as well as group therapy, meal coaching and support, specialty groups, and family therapy.

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Our Virtual Services are for adults and adolescents of all genders. During your evaluation, your admissions specialist will recommend the level of care that will be most clinically appropriate to help you toward lasting recovery from your eating disorder.  

If you have more questions, please reach out to our admissions team here. We’re always willing to help.

No. Our Inpatient Eating Disorder Programs are our most intensive level of care. At this hospital level of care, our primary goal is to stabilize patients which requires continuously monitoring vital signs and nursing supervision.

At the adult Residential living level of care, clients are still medically monitored, but the focus of treatment is to gradually transfer the responsibility of recovery to the clients themselves as they directly experience and relearn healthy attitudes and behaviors with food.

At the adolescent Residential living level, the program incorporates family involvement which has been shown to be effective for adolescents with eating disorders. Our programming is designed to promote the development of individual skills and family structure, provide a safe home environment, and allow for additional after-care services that continue the remaining therapeutic work.

Individuals 11 years old and above are treated in most adolescent residential programs, and 10 and above at our ARFID virtual intensive outpatient program. In some cases, we may apply for a waiver if an individual is under 11 and we deem them appropriate for one of our programs. Individuals are treated in adolescent programming until 18 years old. We also offer adult treatment.

Age requirements may differ per location. It's best to speak with our admissions team for your unique case.

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Our treatment plans address each person's unique needs, including those specific to the LGBTQIA+ community. We consider your personal experiences, gender identity, and trauma history when designing your treatment plan. Additionally, we have LGBTQIA specialty virtual program which you can learn more about here.

We provide comprehensive care options, including intensive inpatient, home-like residential living, day (PHP/IOP), and virtual care (PHP/IOP) options, to best meet your recovery needs. Learn more about our treatment levels here.

We offer virtual partial hospitalization (PHP) and intensive outpatient (IOP) virtual treatment in many states. To see if virtual care is an option in your area, please visit our locations finder.

Admissions will advise you with the most up to date packing list before you join us. However, here are items to remember:

Necessary Items

• Patient's Health Insurance and Prescription Card
• Patient's Photo Identification
• List of Current Providers & Phone Numbers
• Medications in original packaging
• Credit Card for medication, copays and personal items

Clothing: We suggest you bring casual, comfortable clothing including underwear, socks and pajamas (without drawstrings and no leggings) as well as layers including long-sleeve shirts and pants to accommodate different temperatures. Skirts and shorts are allowed but must be knee length.  

Optional Items:

• Other comforting items (e.g. weighted or personal blankets, small stuffed animals, etc.) Any blankets or stuffed animals are put into the dryer for 20 minutes upon arrival.
• Hygiene products and/or shower caddy (if needed, products to meet basic hygiene needs can be supplied)
• ‍Books, personal journals (not wire bound), crossword/word search/Sudoku
• Cell phones and tablets, which can only be used at designated times with approval

What NOT to Bring: Leggings/stretchy pants, Wallet/large sums of cash, Drawstring clothing, Shoelaces, Belts, Sharp items/glass items/mirrors, Cords, Razors, Jewelry, Skirts or shorts above knee length, Tank tops, Chemical hair removers, Aerosol containers/products (e.g.hairspray), Alcohol-based products, Bar soap, Loofa, Illegal drugs/alcohol, Lighters/matches, Knitting needles/crochet hooks/yarn, All makeup, Juuls, e-cigarettes, vape pens and/or kits, Cameras, CD player, radio.

If you have more questions or hesitations, we’re here to help. Please contact our admissions team at 888.228.1253 or fill out the form, and someone from our team will reach out to you soon to assist you.

We want you to feel as comfortable as possible. Family members and loved ones play a big role in your recovery. We encourage them to visit during designated visiting hours or times prearranged with your treatment team; please call the program location to ask about the up-to-date visitation policy and times before arriving.  

Family support and education are provided at all levels of care at Monte Nido. We want to help you and those you love heal and have the tools to best support your recovery. Adolescents will also participate in family therapy, where parental involvement is encouraged.

Admissions will advise you with the most up to date packing list before you join us. However, here are items to remember:

Clothing: We suggest you bring casual, comfortable clothing as well as layers to accommodate different temperatures. This includes 1-2 weeks’ worth of comfortable clothing, undergarments, pajamas, two sets of clothes for yoga, comfortable shoes, and slippers. Some programs may have a pool, and usage is determined by the local team. Please check with admissions if packing a swimsuit is advised. You will be able to use the laundry facilities weekly.

Medications: Bring at least a 30-day supply of current medications or vitamins in original prescription containers. Our medical provider will write any additional prescriptions as needed. If a medication you take is difficult to find, notify us before admission so we can plan.  

Personal Items: Bring toiletries (e.g., shampoo, conditioner, body wash, deodorant, toothpaste, and brush) and cosmetics you use daily. You may also bring hair styling tools, razors, tweezers, and nail accessories. For the safety of all clients, some items may be held when you are not using them.  

Valuables: Money may be needed for outings when they occur. Bringing a credit card is preferable for your safety, but you may bring a small amount of cash if you do not have access to one.  

Self-Care: Bring things that help ground and comfort you (e.g., musical instruments, coloring books, religious texts, a favorite blanket).  

Technology: You may bring your cell phone, but please note that you will not have access to it unless there is an emergency or potentially until the end of your stay when the team deems it appropriate.  

Personal Identification: You will need a copy of your driver’s license, passport, or other ID card, as well as a copy of your insurance card.

School Materials: Adolescent clients will have school 5 days per week, so bring whatever you need for current courses (e.g., books, laptop, or tablet). We partner with Learn Well to meet your educational needs year-round. You will have access to your laptop or tablet only during school times.  

What NOT to Bring: food items, towels, bedding, sentimental or highly valuable items (e.g., expensive jewelry or electronics). We cannot be responsible for lost items. Please also arrange to be dropped off at the treatment center, as you are not permitted to drive and park your car onsite during the duration of your stay.  

Visitors can bring you additional approved items, or you can purchase additional items online or on outings as needed.

If you have more questions or hesitations, we’re here to help. Please contact our admissions team at 888.228.1253 or fill out the form, and someone from our team will reach out to you soon to assist you.

We ask that you limit your total belongings to what will fit in one medium suitcase. Items not approved will be sent home. Please bring appropriate, comfortable clothing. Upon admission, a staff member will respectfully look through your belongings, and any items deemed inappropriate will be removed and either sent home or kept by staff. A complete list of suggested items will be provided by admissions.

Please bring your medications, health insurance and prescription card, a valid form of identification (driver’s license), contact information for your current providers, and a form of payment such as HSA or credit card for medication, copays, and additional personal items you may wish to purchase while in treatment.

On your first day of treatment, please bring contact information for your outpatient providers and pack meals. We will provide snacks, beverages, and supplemental exchanges. A staff member will meet with you when you arrive to give you an orientation to the program and answer any questions you may have.

Depending on the level of care your family is engaged in you will pack all meals and snacks for the duration of the program day. For instance, in PHP this would be breakfast, a snack, and lunch, each day. Meals should have all food groups present, while snacks should generally include two food groups. Your clinical team will assist you with tailoring these meals to your child's needs throughout care.

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No matter your level of care, your team of specialized medical, psychiatric, clinical, and nutritional professionals will collaborate with you to create a comprehensive discharge plan to support your long-term recovery.

Our outcomes data indicate that individuals who step down to our day treatment programs from residential treatment show greater improvement even six months post discharge. We will work with your outpatient providers to ensure you are supported once you leave treatment at Monte Nido or connect you with like-minded outpatient providers in your area. Additionally, we have alumni support services including weekly alumni support groups.

We’re here to help you feel confident in your recovery. You can always reach back out to us if you need further support. We know recovery isn't always linear.

Our team knows that understanding cultural values, beliefs, and attitudes is a critical part of providing individualized care.  

Our providers are educated and trained on providing inclusive care, specifically creating space to explore intersectional identities and the impacts on worldviews on food, body image, and identity development. In addition, our Comprehensive System of Care model has a specific focus on cultural awareness that is threaded throughout our programming.  

Yes, our full team is dedicated to ongoing training in cultural competency and LGBTQIA+ issues to provide the most knowledgeable and understanding care possible. We believe that positive attachment, modeling, and community help people heal.

We prioritize creating a welcoming and inclusive atmosphere through our gender-affirming approach, diverse staff, and strict anti-discrimination policies. Our goal is to ensure that all clients feel respected and supported throughout their treatment journey.

Our care includes all-gender bathrooms at many programs, body image care that acknowledges gender dysphoria, and mindful rooming options at our inpatient and residential programs. We are committed to providing comprehensive, compassionate care that addresses the unique needs of this diverse community.

Your treatment team depends on the level of care you are receiving. At the 24/7 inpatient and residential levels of care, the primary treatment team will include medical staff of psychiatrist, doctor or nurse practitioner. Additionally, the direct care team of nurses, therapists, dietitians, facility leadership, and mental health counselors work with you daily to meet your needs. At day treatment programs, your team may consist of therapists, counselors (recovery coaches), dieticians, and facility leadership.

Yes. Family work is a critical component of eating disorder treatment. We encourage all clients and families to participate in weekly family therapy regardless of age. We also offer psychoeducational webinars for families.

If you still have unanswered questions or hesitations, we’re here to help. Please contact our admissions team at 888.228.1253 or fill out the form here, and someone from our team will reach out to you soon to assist you.

Yes. You may receive mail during your stay with us.